You don’t have to start from scratch.
Most of our clients come to us for the whole room. Some already have the screens, the players, or an AV team of their own — we work with all three.
One console for the estate — whoever built it
You’ve already got displays and players in the field, and no one is really watching them. We bring third-party players into the LAVA Platform alongside any of ours, so one console covers the whole estate and one team gets the alert when something drops.
If you have an in-house AV team and they’d rather do the install themselves, that’s fine by us. Buy LAVA Boxes on their own and let your team rack and mount them — they run on the LAVA Platform, which is how they’re published to, monitored and kept alive.
What monitoring actually covers
A mixed estate is normal. Here’s what we can do with players you already own, and what changes when the player is ours.
Every player and display on one status view, wherever it is.
We get told the moment something goes offline — not when a visitor mentions it.
Estate-wide history, so you can see which locations keep causing trouble.
Triage, and an engineer dispatched when it needs hands on site.
Our software recovers the player from most faults on its own, unattended.
We can get inside the box and fix it from the same console that runs it.
Reaches the box even when the operating system won’t boot. Rarely needed.
Publish, schedule and automate from the same place you monitor.
Coverage depends on what your players expose — tell us what you’re running and we’ll confirm before you commit to anything.
Where this tends to fit
They know the buildings better than we do. They install; we supply the players and stay on call.
Displays are fine, the players are ageing, and nobody knows which sites are dark right now.
Retail, branches, clinics or campuses — too many locations to check by walking past them.
Restaurant install · everyday screens, same team
Not every screen is a video wall
The flagship room is usually why clients call us. But the same building has screens in reception, back-of-house, branches and clinic waiting rooms — and nobody is watching those either.
We’ll specify the right player for each screen rather than sell you one model for all of them, and run the whole estate from the same console and the same team. One vendor for the wall everyone photographs and the forty screens nobody thinks about.
Most clients have us design, build, install and run it end to end — the players, the platform and the wall from one vendor.
